Amex Credit Card Complaint

Amex Credit card department,

Rewards California

I applied for American Express Platinum card in -/-/- and finished the minimum spending requirement of $3000.00 in -/-/-. The welcome bonus - membership rewards were deposited into my account in -/-/-. However, when I tried to transfer membership rewards to my Delta Skymiles account on - -. I was unable to do it. So the following day I called American Express and was told that $200.00 spending was not counted towards the minimum spend because it was reimbursed as airline credit. The $200.00 airline credit is part of benefits of the American Express credit card, and I can enjoy it because I have paid annual fee $450.00. I also checked terms and conditions of the card, and it says the following. Qualifying purchases can be made by the Basic Card Member and any Additional Card Members on a single Card account. The following charges do NOT count towards the Threshold Amount : fees or interest charges ; balance transfers ; cash advances ; purchases of travelers checks ; purchases or reloading


From the statements above, it does n't exclude airline credit reimbursement so I do believe that American Express can not use $200.00 airline credit reimbursement not counting towards minimum spend as a reason for reviewing my account and result in such inconveniences and hassles to me. I am writing to get all my membership rewards points UNFROZEN. I view each point of membership rewards around - cents, so a freeze of - membership rewards points is around $2000.00. In other words, my loss is around $2000.00.