Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit reporting company's investigation Inadequate help over the phone Maine

I mailed a certified letter to Experian, in regards to an account on my report. The account is - -, account # -. I had mailed - - -, on - -, -, and letter was received - - -. Before I mailed the letter, I attempted top send - emails. All were returned as no email address on file. I received a response back, from -, stating my letter was received by email, not by mail. Also, in the letter, - stated the matter could not be looked into, as there was no new and material evidence. I beg to differ, as to which, I have been requesting copies of mortgage statements, for the life of this account. My main disagreement, being which if I was sent copies of escrow statements, dating back to -/-/-, the billing statements must be in their possession. I mailed the letter ( s ) to Experian, and I received a follow-up letter, stating the matter can not be looked into, as it is considered as frivolous. Also, upon contacting Experian, on - - -, at - EDST, the call was disconneced after being on hold for well over 10 minutes. I feel as - is hereby refusing my requests, as well as attempting to cover up the billing errors that occurred in -/-/-, -. This account was disputed in -/-/-, and - change it from being late, to paid as agreed, never late, at that point in time.