SunTrust Banks, Inc. Consumer Loan Complaint

SunTrust Banks, Inc. Consumer Loan department,

Vehicle loan Problems when you are unable to pay Florida

The vehicle loan was behind on - payments, and we received a notice to cure default. The co-borrower called and set up an ACH for - -. I received another letter as to payment being in default after - -, and that the vehicle was going to be repossessed so I called on - - to make payment to cure the default. I was told by a customer service representative that the ACH payment was made on the - and the loan was showing current except for - in late fees and - 's payment. They would n't accept my visa debt over the phone and would only accept check acct information. So I could n't pay the them at that time. Apparently, on - - there was an issue with the ACH, which was approximately 15 days after the original ACH date. Instead of calling the co-borrower and letting him know there was an issue with his account or calling me that just called the day before to cure the default they issued a request for the truck to be repossessed. It was my understanding on - - that the default was cured, so Suntrust is demonstrating unfair and


ACH or ask for the defaulted funds before getting vehicle repossessed even though I was willing to pay the funds to cure the default. It is my opinion, the Suntrust was out for unjust enrichment because I went from payment of $1200.00 to cure the default to payment of approximately $5000.00 to cure the default, which is outrageous. The original amount of $1200.00 would have been paid if I would have received communication from Suntrust saying there is an issue with the ACH. Considering the issue occurred 15 days after the original date of ACH, I believe that Suntrust made the mistake. I paid to get the truck out of repossession and I am still receiving letters from Suntrust telling me that it is selling my vehicle on - - and telling me the total amount of what is due. I paid more than the amount to cure the default and I am still being harassed by Suntrust for more money for a vehicle that is n't even in repossession. I personally believe that I should receive a refund of the money over the default of the account due to the deceptive practices of Suntrust and continued notices received from Suntrust. I also believe that the repossession should be removed from my and the co-borrower 's credit report because if given the opportunity and the information I would have cured the default without a repossession.