SunTrust Banks, Inc. Bank Account Or Service Complaint

Cashing a check without an account Deposits and withdrawals

SunTrust Banks, Inc. Bank account or service department,

Cashing a check without an account Deposits and withdrawals Virginia

I was issued a personal check. When I went to cash it at the bank that it was drawn on ( Suntrust ), they wanted to charge me $7.00 to redeem it claiming that I would have to open an account with them for the fee to be waived. This ca n't be legal. Why should I be penalized for accepting a legal financial bearer instrument. It is as if I were to borrow $100.00 from you, and when you asked for repayment I told you that I 'd be please to repay you but it would cost you $7.00 for me to take it out of my pocket.

SunTrust Banks, Inc. customer in Virginia
Aug 07, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

Consumer disputes how SunTrust Banks, Inc. handled their complaint

Created with Highcharts 4.2.3SunTrust Banks, Inc.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20172/20173/201702.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust Banks, Inc.Deposits and withdrawals5.1%76.3%13.6%5.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDeposits and withdrawals0.0%4.5%3.6%1.8%3.2%20.9%64.9%1.0%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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