Citibank Debt Collection Complaint

Credit card Communication tactics used obscene/profane/abusive language

Citibank Debt collection department,

Credit card Communication tactics Used obscene/profane/abusive language Florida

I received a call from - - - or as they call themselves -. I was told that I have to pay my Citibank Bill immediately or they will pad lock my front door and the sheriff will be coming to arrest me. I then called one of their offices, and spoke to a - - who claimed to be the COO. He became belligerent and cussed at me. He told me that is why I am in collections because I am a loser. My - year old daughter heard this as the call was on speaker phone. She started crying and asked why this mean man was calling you a loser Mommy.

Citibank customer in Florida
Aug 04, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20165/20167/20168/20169/201610/201612/20162/201701020304050Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCommunication tactics0.7%49.1%5.4%44.6%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics2.1%20.3%4.2%1.6%71.5%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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