Wells Fargo & Company Mortgage Complaint

FHA mortgage Credit decision / Underwriting

Wells Fargo & Company Mortgage department,

FHA mortgage Credit decision / Underwriting Colorado

We have a home loan with Wells Fargo Home Mortgage. We are attempting to refinance our home with another company and when they ran our credit report, they found that Wells Fargo has not submitted our payment information for the last four years. When they call Wells Fargo, they admit there have been no missed or late payments but they refuse to submit the information to any bureau. This neglect has lowered our credit scores and prohibited us from getting a conventional loan. This is going to cost us thousands of dollars over the coming years.

Wells Fargo & Company customer in Colorado
Aug 04, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/20172/20173/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyCredit decision / Underwriting92.5%5.7%1.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit decision / Underwriting2.2%77.1%5.6%6.3%1.2%5.8%1.3%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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