Bank of America Mortgage Complaint

Bank of America Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Vermont

We are in the final stages of a 30 year fixed rate conventional mortgage underwriting final approval with Bank of America ( BofA ) for a home purchase. At origination on Mon, - -, 2016, we were given the option of whether or not to escrow property taxes and homeowner 's insurance as part of the application process. When we asked mortgage loan officer - - - ( NMLS ID : - ), " Does it matter? '' - - replied, " No, it can be done either way and you can always change your mind later. '' When we shared that on the current BofA mortgage for the home we would sell only real estate taxes were escrowed, - - stated, " Ok, I 'll just go ahead and set it up now for - and we can revisit it later. '' Today, obviously later, concurrent with requesting the " binder '' for submitting to - BofA and our attorney, we decided we did not want to escrow homeowner 's insurance and as such informed - - via e-mail. He replied via e-mail, " Please be advised that your change in escrows will results in additional points to your loan. Please confirm you still would like to do that. '' To which I replied via e-mail that I had read and re-read all of the forms and disclosures and could n't find any reference to said increase and asked where it was written and how much the additional points were. - - then replied, " It is not written but it was change pricing by - points '' ( please note the quotes are cut and pasted directly from - - 's e-mails and not edited by me ) In a subsequent exchange of several e-mails I requested that given that increase was nevere disclosed it should be waived and requested such, - - wrote via e-mail, " The - points will not be waived and we will proceed with the loan as currently configured ''