JNR Adjustment Company, Inc Debt Collection Complaint

JNR Adjustment Company, Inc Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid New Mexico

-/-/2016 -, T- - - RA # : - : - - To Whom It May Concern : My name is - - and rented a car through - and the company renting the car would be -, for - - through - - 2016. We arrived at - around - on Sunday - - 2016. We proceeded to the curb to catch a shuttle to -. I reviewed my reservation information from - and there were no instructions other than go to the shuttles for rental cars and get picked up. We never saw a shuttle named -. We asked airport personnel if there was a shuttle for -, he said he is asked this many times and has never seen one. I then called - in - and there was no answer and attempted multiple times before calling another number to - and after 20 minutes on hold, I talked to someone at another location somewhere outside the US. They told me to take a cab to the location and gave me the location on - - in -. I was totally confused as I have rented - of rental cars in my


while on a trip. We finally made it to - facility on - - - and waited another 25 minutes to get someone to assist us to get our car. The gentlemen stated he was the only one there, and I told him I had been calling this location and no answer, just kept ringing. We finally go to our - -. We checked it out very quickly as we were running late to a meeting as a result of the delays in finding out how to get to the - pickup. The car had numerous dings and dents, which the gentlemen did note on the inspection sheet. However, as we were rushing to our meeting, I did not check the condition of the tires, and really should not as this should be the responsibility of -. I finally arrived at my meeting and was 30 minutes late and very frustrated with this initial experience with -. - - we were driving on the - outside -, and the - tire blew out going - miles per hour. I struggled to keep the car in - - to avoid hitting another vehicle, and was able to control the vehicle and get it to the shoulder. There was very little space to change the tire an vehicles at a high rate of speed were passing us as we proceeded to change the tire. Very dangerous situation!! When I took the tire off the car I noticed the tire tread was in dire need of replacement. Very frustrated as we were headed to another meeting, dressed in my suit, dirty from changing the tire and not happy at this time. We proceeded - miles to the nearest City of - and found a - - and they checked out the tire that had been blown out and found a huge split on the tire. ( attached is a picture of the tire ) I called and talked to - at - in - and he said to buy a tire and keep the receipt and call - who was the Manger of this location where we rented the vehicle. I called and left a message and to date have never heard from her. - proceeded to have the tire replaced with a used one which was better than any tire on this car. In the process the tire guy discovered the right rear tire was about ready to blow out as well, as the tire was separating and the inside was bald, I mean slick like a racing tire. ( see picture attached ) The tire shop said, this car is not safe to drive and this tire could blow out very soon. I told them to replace it, CONTINUED ON ATTACHMENT!!