PayPal Holdings, Inc. Bank Account Or Service Complaint

PayPal Holdings, Inc. Bank account or service department,

Other bank product/service Making/receiving payments, sending money New York

I recently have been using PayPal to pay for - rides I made while in - -. I realized on Monday, - -, that I was using the incorrect bank account. I placed a call to PayPal explaining to them my error and providing them with the correct bank account ( which they already had on file as a secondary payment source ). I was assured by the agent I spoke with that the change was made and that my incorrect bank account would be removed from their records and no longer charged. I incurred NSF fees with my bank due to the first few transactions before - - that were my error. I took care of these charges with my bank and assumed I was in the clear. Since -/-/-, when I was told this bank account was removed from PayPals records, I have been charged 19 more times and, thus, incurred 19 more NSF fees of $37.00 each. I have been to my bank multiple times hoping to at least minimize the damage on my end and they are unable to close my account while it is in a negative balance


Since - - I have spoke with upward of - people from PayPal, many with a different explanation, each assuring me the bank account would be removed and not charged any more. As of this morning, - -, it is still being charged. From the very beginning I begged and pleaded to get something in writing from PayPal 's customer service department verifying this. I was n't able to receive an email from them until Wednesday, - -, assuring me that there would be no more charges but I spoke to customer service MULTIPLE times before then. I 'm able to provide all documentation supporting my case including screenshots of my bank account showing all of the charges along with NSF fees. I am looking to recover the $700.00 in fees I have incurred so that I can pay my bank.