SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals North Carolina

On -/-/2016, I deposited a third-party check into my checking account at Suntrust Bank and received cash back in the amount of $350.00. I countersigned the check. Myself and the individual whose name the check was originally made out to signed the check in the presence of a bank teller and also presented valid state-issued identification to the teller. At the time, my checking account balance was $4.00. On -/-/2016, I discovered that a 7-day hold had been placed on the check. This meant that I would not have access to the funds until -/-/2016. Had I been informed by the teller of this hold, I would not have deposited the check into my account. In addition to the hold, a maintenance fee of $7.00, which I have never paid during the entire time that I owned the account, was charged against my checking account. Because I had a beginning balance of $4.00 and received cash back in the amount of $350.00 at deposit of the $4500.00 check, my account is presently at a negative of $350.00. Here is a breakdown of the transaction : $4.00 ( beginning account balance ) - $7.00 ( maintenance fee ) = $ - $ - ( negative balance following maintenance fee ) + $350.00 ( cash back at deposit ) = $ - As you can clearly see, I did nothing wrong in depositing a check into my checking account. The purpose of a personal checking account is avoiding fees associated with cashing a check where I do not bank. Suntrust Bank failed me on multiple levels including failure to disclose a maintenance fee. If it were not for the maintenance fee, my account would not have gone into negative status. As a result of the negative account balance, I will now incur a $36.00 fee from the bank.