BB&T Financial Consumer Loan Complaint

Installment loan Taking out the loan or lease

BB&T Financial Consumer Loan department,

Installment loan Taking out the loan or lease Georgia

On - -, I was denied a line of credit with BB & T. As of -/-/2016, I still have not received an adverse action letter in violation of the FCRA. After the denial I discovered that my application was intentionally falsified by - - -. As a result of the falsified application - -, processed another application and included the assets that - - - did not include. - assured me that there would be no additional inquires because the prior application was recent ; however, there was an additional inquiry which I did not consent to. This violates FCRA.


Additionally the minimum line for the product was -. My liquid assets totaled a little under -. After the denial - stated specifically " BB & T likes to see liquid assets match dollar for dollar ''. If this is true why would this not be disclosed so that I would not waste my time if the minimum line of credit is - and BB & T want applicants to match liquid assets dollar for dollar knowing my liquid assets only totaled under -? It is my position that both inquiries should be removed because there was no business necessity to obtain a credit report when it was known I did not qualify because of a lack of liquid assets. Also, both adverse action letters should be provided to me immediately.

BB&T Financial customer in Georgia
Jul 29, 2016

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

Consumer disputes how BB&T Financial handled their complaint

Created with Highcharts 4.2.3BB&T FinancialComplaint HistoryComplaints11/20123/20135/20136/201312/20131/20142/20143/20145/20147/20148/20149/201410/201411/20144/20155/20157/20158/201512/20154/20165/20167/20169/201610/201612/20162/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BB&T FinancialTaking out the loan or lease100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease2.4%81.9%5.5%6.7%0.3%1.1%1.4%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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