Wells Fargo & Company Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

Wells Fargo & Company Bank account or service department,

Other bank product/service Using a debit or ATM card New York

I live in -, NY and I use Wells Fargo bank. I have been with Wells Fargo since I was - years old ( it was Wachovia Bank then but was absorbed by WF ), moved to - at -, and am now -. There are approximately - Wells Fargo branches in - and none in the other - boroughs of -. When I need an ATM it is not convenient for me to go all the way into - to use a Wells Fargo bank, and therefore end up using a non-WF ATM to withdraw my money. Wells Fargo charges $2.00 every time I use a non-WF ATM in addition to the ATM fee which is usually around $ -. So every time I get cash I am charged about $5.00. I do n't make a ton of money. I work in the - and with ever-rising rents I just barely stay afloat. If I were to take the train into - and back to - just to use the ATM, that 's approximately $5.00 on my -! So I 'm paying this fee regardless and I 'm fed up! I use an ATM around once a week. $ -/week for the ten years I 've been in - comes out to about $2600.00 just to use ATMs. $1300.00 of which Wells Fargo takes as punishment for not using their bank specific ATMs. I want my money back!

Wells Fargo & Company customer in New York
Jul 29, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with monetary relief

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