PNC Bank N.A. Bank Account Or Service Complaint

PNC Bank N.A. Bank account or service department,

Checking account Account opening, closing, or management Maryland

During the billing cycle of - - to - -, -, $20.00 was taken out of my checking account. I had opened a checking and savings account in - -. I had a promotional interest rate on my account for six months. Due to incorrect interest rates, I left $10000.00 in my savings account which was advised by the PNC representative as the matters was being resolved. The following month, the $20.00 was taken out of my checking account as a charge with no explanation. No following charges were taken out. The account savings was the same type and the balance had not changed. A PNC representative stated the $20.00 was a fee. However, the balance in - accounts remained the same. We stated this and in - -, a PNC representative informed us the $20.00 refund would take -10 days. However we did not see it and when we called, they stated it would take 45 days.


the $20.00 to. My savings account is still open and I asked for the money to be deposited there to which the PNC representative stated that is impossible because the money needs to be deposited into the original account. Seeing my displeasure, the representative submitted another service request, which I got a copy of. On - -, I followed up on the service request. The PNC representative stated that no money could be refunded, again stating that the checking account should have never been closed if there was money to be refunded. The situation had escalated to - levels ( the manager and branch manager ) in the bank, and nothing could be done. The acknowledgement of taking out my $20.00 and not giving it back because the checking account is closed does not make sense to me. The $20.00 was originally in the checking account ; however, my savings account is open and I was informed that it would not matter if I closed the checking account.