Bank of America Credit Card Complaint

Bank of America Credit card department,

Transaction issue North Carolina

We used autopay to pay off our statement balance with FIA Card Services, a - - - card. However, the payment was returned ( never applied to the account and never debited from the checking account ), and we were charged a return payment fee. There was no late payment because we had already submitted the minimum payment due. We called on - -, 2016 to make the payment in full again and to get reimbursed for the return payment fee ( the fee was eventually reimbursed ). We submitted a payment over the phone on - -, 2016 to the credit card through FIA Card Services. The new payment was never applied to the account balance, but the transaction still shows on the checking account, which is also through - Those funds are now missing, and the FIA Card Services website shows " You can not login to FIA Card Services. You do not have any open accounts. If you believe this is an error, please contact customer service at -. '' We called the number and waited on hold for - and half minutes and were unable to speak to a representative. The card account is now with - - -, however they do not have a record of the account balance yet.