Citibank Credit Card Complaint

Other fee

Citibank Credit card department,

Other fee Illinois

On -/-/16, Citibank close my Prestige Credit Card account # - without explanation and refused to respond to my inquires. This account is an new account I opened in -/-/- and I paid the $450.00 in order to enjoy the benefits of this account. Since this account was unilaterally closed by Citibank, I would like Citibank to refund me the $450.00 annual fee I paid.

Citibank customer in Illinois
Jul 24, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

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How Citibank handles Other fee complaints

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankOther fee26.9%60.9%1.6%6.2%3.9%0.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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