The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other transaction issues Texas

I used western union to transfer - $ from my bank account in United States to bank account in - on - -, 2016. I received email stating my bank has received the amount on - -, 2016. When i contacted my bank in - they informed me that they have not received any amount. Upon calling western union on - -, 2016 they told me to wait for 3-5 business days for the amount to reflect on my - bank account. After 3-5 days ( - -, 2016 ) when western union was contacted by me to know the status they informed that my bank in - has rejected the transaction and therefore, a refund is being processed for that amount which should reflect in my United states bank account within 3-5 business days. I called western union again today ( - -, 2016 ), I was informed that my transaction was completed and the amount was infact deposited in a bank account in - which did not belong to me. I confirmed the bank account number and IFSC number with western union which was infact correct. I do not know where my money is right now. According to western union supervisor a case has been filed for the refund on - -, 2016, when I requested for a case ID number or any proof, he informed me that we can not provide you with that information. He told me it takes 20 business days for the complained to be processed and another 20 days for the refund to reflect in my account. Right now, I do not know where my - $ are at. Please help me.