First Niagara Bank Bank Account Or Service Complaint

First Niagara Bank Bank account or service department,

Checking account Deposits and withdrawals New York

Received the attached letters from FN regarding a check that they debited checking account for $800.00 due to the check being only for - I verified with my back ( also attached - file and copy of check that the check clearly paid for $800.00. I immediately called FN on - ( appx. - ) to report and dispute, I was told that someone will call me back the next day. No one did! On - appx. - I called again. The representative said no notes were there. Find that hard to believe. In both conversations I clearly stated the check was for $800.00, and even if the check was for $80.00 I should have been debited on - I explained to both of the reps that I do n't have credit for the $80.00 if that was in fact true. I personally do n't think either rep understood. As I looked closer to the documents they sent - I realized another account information in included - - no image of check is included only a deposit ticket. Personally I feel that this it could be another deposit or it 's the batch ticket. In any event I do n't think I should be in receipt of it.