Credence Resource Management, LLC Debt Collection Complaint

Credence Resource Management, LLC Debt collection department,

Medical False statements or representation Attempted to collect wrong amount Arizona

I had a medical bill from - - / - - - for -. Enough I was making monthly payment, - - / - - still sent my account to a collection agency. My account was referred to -. I continued to make monthly payments and paid off the account in -, 2016. All payments were made to -. I actually over paid by $14.00 at which time I called - regarding my credit on - -, 2016. I was informed by - that I did have a credit and I would receive a refund in the amount of $14.00. My refund was processing and I should receive my refund by - -, 2016. I did not received my refund. I called - to inquire about the refund and I was informed that my account was transferred to Credence Resource Management and given the phone number. I could not get an answer from - as to why my account was transferred or on my refund. I called Credence regarding my refund. I was informed that Credence had to research further and to call back. I waited a week to call. When I called back, I was informed that no research was done regarding the refund and more time was needed. Again, I waited about a week. When I called back, I spoke to manager " - '' and although there was credit on my account, Credence needed to research and contact the " customer ''. As of today, still nothing has been done. - and Credence both verified that I am do a refund. I am being refused my money back. - - - / - - ; accnt # - / Credence -