Regions Financial Corporation Bank Account Or Service Complaint

Regions Financial Corporation Bank account or service department,

Checking account Deposits and withdrawals Alabama

REGIONS BANK : On - -, I deposited $540.00 cash into an ATM, the ATM had an error and told me to remove my cash and try again later, but the machine just kept making a noise and never gave the cash back. So, I deposited another $5.00 hoping it would fix the issue, but the same thing happened. I called hysterical ( it was a Saturday and the branch was closed ) and the CS rep assured me after filing a claim I would be credited my money and I was on - -. He said a tech would have to go balance the ATM and then they would return my money. On - -, the money was deducted from my account, making me have overdrawals. I stayed on the phone for over an hour and was only told that it looked like the ATM balanced after all, so I visited the branch. I asked for surveillance video or even a copy of the phone call from that Saturday, - - because the CS said he saw where - transactions were attempted and he knew the amounts without me telling him. At the branch today, - -, they said they can only see back 30 days, so they can not view those attempted transactions and they looked at me like I was crazy when I asked for the video or phone recording. So, here I am over one month later with an overdrawn account and nobody can figure it out. They said maybe the CS from - - noted the wrong ATM and the wrong one was checked. In that case, why could n't the branch where the deposit was made check their audit and see that the ATM was over by the amount of my deposit??? I NEED MY MONEY BACK