LoanDepot Mortgage Complaint

FHA mortgage Application, originator, mortgage broker

LoanDepot Mortgage department,

FHA mortgage Application, originator, mortgage broker North Carolina

My wide & I have been looking for a house on - for a few months & the site suggested we talk to a loan office to get pre-qualified. We submitted our information and soon enough - - - from IMortgage called us to discuss the process. We gave him all the necessary information and within a few days we had a pre-qualification letter for $300000.00 and we started to talk to a real estate agent. We found the house & started the process of getting the mortgage. The numbers from IMortgage were good & we believed the house was affordable. We paid the Due Diligence money ( $1500.00 ), the Ernest money ( - ) and paid for inspection ( $490.00 ). I also was told to pay my taxes in full ( $10000.00 ) instead of monthly installment. We had the closing date set for - - and everything seemed to be working fine.


he can do about it. I called his supervisor ; - - - to complain who promised to find a solution and will call me back be he never did. Instead, - - called to state he knew I called his supervisor but still, there 's nothing he can do. My lease on my apartment ends on - - and the apartment management told me that we have to vacate it because it 's already rented. I have a - woman & a - year old daughter and I 'm not sure what to do or where to go. Our lives are a mess because of their mistake and they 're not even showing any remote compassion for us.

LoanDepot customer in North Carolina
Jul 15, 2016

* Source: CFPB Complaint Database

LoanDepot response to complaint:
Closed with explanation

Created with Highcharts 4.2.3LoanDepotComplaint HistoryComplaints3/20126/20127/20128/201212/20122/20134/20135/20136/20137/20138/201311/201312/20132/20143/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20173/20174/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3LoanDepotApplication, originator, mortgage broker97.2%1.9%0.9%Closed with explanationClosed with monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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