Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

I have a line of credit /home equity with Wells Fargo . Back on - - I received a letter that my pmt may change in -/-/-. It stated that the est pmt may be $500.00 and in small print it stated that this was an estimate only and that I should call for a more detail clarification of my new est pmt. I did call on -/-/- at - MST and spoke with - - she specifically calculated what my new pmt will be and came up with $220.00 p/m - I asked her why in the letter it said $500.00? she told me not to worry it was only an estimate as the letter stated but my real pmt was going to be $220.00. Before my pmt was interst only about $ - p/m but I was sending about - per month so it did not appear to be a fin prob for me. As of - and eevry month since I have paid them $250.00 on time every month and they suddenly kept increasing my " past due amount another $250.00 more per month. They increased my pmt to $500.00 per month. I contacted them and file


never took resp of the bad info they provided me ( 2 diff.people ) and they claim that it was a mistake but they will not correct it for me. I have been calling them since and complaining and they wont help me. I just checked my credit score today and it has gone down from - in - to -!! because of the reporting of WF. It is affecting my credit and I ad a very good score. I need help with WF I will attach all of my notes as I have done everything I can with them and they wont help me even though they admit they made a mistake. They want me to do a loan modification which will affect my credit even though I have not done anything wrong and for years I never missed a pmt and always I sent more than the min. I also have in the same house a 1st mortgage with them and I have never been late. The lasy time I spoke with them on -/-/- with - - at - x - at - mst I asked her to escalate the issue and she told me that GT at extension - was going to contact me in less than a week - as of now - - I have not heard back from anyone at WF evrytime I try to call its a nightmare to speak with them and I have to explainthe whole thing thing over and over and they just give me the run around. please help me