PNC Bank N.A. Credit Card Complaint

Closing/Cancelling account

PNC Bank N.A. Credit card department,

Closing/Cancelling account California

I had a PNC Visa Credit Card that was cancelled because of inactivity. I lived outside of the United States and upon returning I wanted to use my card and was informed that since I had a - balance on the card and had not used it since -/-/- that they decided to cancel it. I had acquired many rewards points on the card and wanted to use them but lost them because of this. I called -/-/- and was told that they decided to cancel it due to inactivity for a year and there was no need to inform me since there was a - balance. Had I not paid my bills on time, they would have left my account open.

PNC Bank N.A. customer in California
Jul 12, 2016

* Source: CFPB Complaint Database

PNC Bank N.A. response to complaint:
Closed

Created with Highcharts 4.2.3PNC Bank N.A.Complaint HistoryComplaints1/20166/20167/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC Bank N.A.Closing/Cancelling account33.3%33.3%33.3%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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