Synchrony Financial Bank Account Or Service Complaint

Synchrony Financial Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

Log into my online banking account at Synchrony Bank from a computer that is not a registered device ( I personally choose never register ANY device - even my own computer ). You are brought to a page with some telephone numbers ( showing only the last - digits of the telephone number. You have option to request TE-T message, or CALL on the telephone number you choose. The problem is that on 6 occasions, this page shows telephone numbers that are not valid - they are not my telephone numbers, so I can not proceed to login. When I called customer service to resolve this over the course of 5 days, I received inconsistent resolutions.


could not send a --digit passcode to my cell phone number because my number was not registered with the third party vendor ) ; In one call, I was told to call all - credit agencies to have my telephone numbers added to my credit report - I called all - : - did this, - and - said they have no way to do this. They told me that they get my telephone number from the - credit agencies and do not use the telephone numbers that I list on my account. In one call, I was told that they use a third party public database to pull my telephone numbers for this validation. On numerous calls, I tried to explain to the reps and their supervisors that this is a faulty way to validate my identity. I am the only one who should know what my valid cell phone telephone number is, not a public third party database. I spoke with so many Synchrony reps and emailed them to explain the fault in this, but no one seemed to follow. Using third party telephone numbers to send 'login passcodes ' is so dangerous as this enables codes to be sent to ex-spouses, or otherwise old/obsolete telephone numbers. I am trying to get Synchrony bank to change this PROCESS for validating my identity since I choose NEVER TO REGISTER any of my devices, but they seem to not understand and address this issue. Hopefully, this complaint will make Synchrony fix this faulty login issue.