Bank of the West Bank Account Or Service Complaint

Checking account Using a debit or ATM card

Bank of the West Bank account or service department,

Checking account Using a debit or ATM card New Mexico

I had charges from - in my bank statement from -/-/- monthly thru -/-/- the amount initially was $12000.00 and the highest charge is $150.00. The total charges were $1300.00. I contacted the Bank and they contested the charges. The Bank representative indicated - did not dispute the charges and credited back $410.00 based on the 60 day liability but they recovered a bit more. The debit card in question had the - charges and - other charge for it 's life. I have never had insurance with -. - identified the account in question with the bank card number. - would not assist me for confidentiality reasons even though the representative could see that the account was issued to another person. What are my options to have address fraudulent activity when the Bank and - say have done all that they can do?

Bank of the West customer in New Mexico
Jul 08, 2016

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bank of the WestComplaint HistoryComplaints9/201212/201212/20136/20147/20149/201410/201412/20148/20153/20167/20168/201611/20163/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bank of the WestUsing a debit or ATM card87.5%12.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card0.1%4.4%2.1%1.5%2.7%24.6%63.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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