Citywide Home Loans, a Utah Corporation Mortgage Complaint

Citywide Home Loans, a Utah Corporation Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Utah

When I contacted the broker, I was told loans could process in as little as 8 days. When I asked if they could insure 21 days I was told absolutely yes. I am now being told 30 days at the best. Initially, - % down was agreed upon. After committing to use their program, I was informed that - % would need to be placed down. EVERY SINGLE PROMISED DATE HAS NOT BEEN MET. There has been delay after delay, all blamed upon other entities but, it seems to me there has been little or no sense of urgency to resolve until I get a hold of them at the end of the day and then it is too late for that day. I constantly receive promises that are not kept. The loan processor does n't work every day so there are days where no updates are forthcoming. In summary, I feel I was led into a loan and once I was vested in it there has been lack of communication and no sense of urgency to fulfill their promises. I advise anyone working with this office to be cautious about what they are promised.