MEFA Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer trouble with how payments are handled

MEFA Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New York

ACS continually misapplies account payments, even after many notifications to such.

MEFA customer in New York
Jul 02, 2016

* Source: CFPB Complaint Database

MEFA response to complaint:
Closed with explanation

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How MEFA handles Dealing with my lender or servicer complaints

Created with Highcharts 4.2.3MEFAComplaint HistoryComplaints12/20135/20147/201410/201411/201412/20141/20153/20154/20159/20154/20167/201611/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3MEFADealing with my lender or servicer100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.7%81.6%6.3%9.6%1.9%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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