SunTrust Banks, Inc. Mortgage Complaint

SunTrust Banks, Inc. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Massachusetts

Effective - -, 2016, - sold my mortgage to SunTrust Mortgage. Initially, I received a note from SunTrust that my account number from - - would remain unchanged. I later received a note from SunTrust that I was given a new account number. I changed the account number in my bank 's automatic payment, and through a snafu, the - 2016 payment was not sent to SunTrust. I was unaware of this until I received a notice from SunTrust that my - 2016 payment had not been received, so I was to make a double payment that was for - and - 2016. I received a bill for the two months of - and - in the amount of : $2500.00. I made that payment on - -, 2016 - to cover both - and -. Yesterday, - -, I received a note from SunTrust that they had not received my - payment. I went into my bank account and the payment for - and - had been sent on - -. I called SunTrust, and during my 58 minutes on the phone with 3 people I learned that SunTrust had made the following mistakes : 1. ) They applied my - payment to my principle, rather than to my mortgage payment. This happened even though they sent me a bill for $2500.00 and I paid exactly $2500.00. 2. ) I further learned that my - payment was also incorrectly applied to my principle! They received my - payment on - -, 2016. The first error was now compounded by a second error. I was told that they would correct that issue and respond back to me today. I am extremely concerned that my credit, which is super, will be negatively impacted by these SunTrust errors. I would like to have this checked out, as I notice that there are a number of online complaints that indicate that SunTrust misapplies monthly payments to the mortgage principle and then sends out notices to homeowners that they are late with their payments. This is either incompetent or fraudulent.