Fifth Third Financial Corporation Credit Card Complaint

Fifth Third Financial Corporation Credit card department,

Billing disputes Florida

I used my fifth third MasterCard for a deposit with a merchant, the merchant has not provided the service promised. I tried to resolve with the merchant and they were not willing too. I then disputed the charge with fifth third MasterCard because the service was not provided the merchant withdrew from fulfilling our contract. I also made fifth third MasterCard disputes department aware that the merchant has no return or refund policy posted on their webpage where I paid my deposit. To my understanding this is a requirement from - and -. When I spoke with fifth thirds dispute department they confirmed this and assured me they were disputing this charge with the merchant