Citibank Student Loan Complaint

Non-federal student loan Can't repay my loan can't decrease my monthly payments

Citibank Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Ohio

I have a private student loan with citibankfor approximately - I filed bankruptcy in - -. From - - to - - Citibank could not contact me due the bankruptcy procedure. I received a letter in -/-/- saying I owed the full amount. Prior to the stopping of communication due to my bankruptcy I was in deferment. When I spoke to Citibank when they contacted me by phone I said I was in deferment prior and wanted to know what could be done to get either back on or work with payments. They said I needed the payment in full which was -, I was unemployed from - - until - -, I was receiving less than - a month in unemployment which ended 2 months prior to me receiving my current job which is part time making about the same. Citibank refuses to work with me, they say I will be in default, I am 134 days past due as of -/-/-, I was under the impression default is 270 days past due. I am not financially able to make a - payment and they offered to take - which is more than - % of my current pay. I am not trying to not pay, I just would like to either be able to do a deferment or forbearance or make a lower monthly payment.

Citibank customer in Ohio
Jun 27, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/20152/20164/20166/20169/201611/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankCan't repay my loan88.7%11.3%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCan't repay my loan0.4%88.5%4.8%5.2%1.1%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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