U.S. Bancorp Mortgage Complaint

U.S. Bancorp Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Indiana

I am refinancing my FHA mortgage into an FHA streamline from US Bank to - Mortgage. - reached out to US Bank via fax at - on - - to request a payoff amount, and has yet to receive anything as of today, - -. This is holding up my closing date, which now will most likely have to be moved back. I contacted US Bank on - - to get this request expedited, and I was told that they did n't have a request on file, despite the fact that my loan processor from - had spoken to US Bank several times over the phone between the - and - to get the payoff sent. I was told that because their fax machines are constantly busy, the initial request from - may not have made it through, causing the delay. For an institution as big as US Bank is, this is utterly unacceptable, and it is doing me a disservice as a consumer and customer. I was told in my conversation last night that the payoff request is being sent to -, and they should receive it in -72 hours. For something that should only take a couple of hours at most to process to take -3 days, in addition to the 5 days previous it has been on hold for is absolutely unacceptable, as my account is up to date and current, so nothing should be holding this up.