Wells Fargo & Company Bank Account Or Service Complaint

(CD) Certificate of deposit Account opening, closing, or management

Wells Fargo & Company Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management California

My name is - -. - -, - I made a Cash Deposit ( CD ). There was no activity regarding the account. I never got notified about it. On - -, - I went into Wells Fargo to claim my CD and obtain any information about it. Wells Fargo told me I had to wait ten days to hear from them. They called me and told me that the bank is still waiting. I called them and spoke with - who told me to call the Wells Fargo claim department. So, I called and they told me to go to the branch where I deposited the money. When I arrived, they told me that they can not find any record anymore and the account was closed on - -. However, I never closed the account and was looking for my money. I was referred to the unclaimed properties of Wells Fargo. I called them and they told me they do not have it. I asked them how do I proceed. I was then directed to the State Controller. I called the number and they told me to ask for a letter of proof of deliverance from the bank. The


me that he could not find the account and could only find my social security number. They told me there was nothing they could do. I am a - year old woman. I placed my money into the bank hoping to make some money over the years through the interest. I never received any notices from anyone about my cash deposit. I 've lived in the same place. The have my address. I do n't know where my money went, but I hope and pray that this can be solved. Ive been given the run around. I 've contacted many different departments in the hope that my issue will be resolved.

Wells Fargo & Company customer in California
Jun 21, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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