USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Identity theft / Fraud / Embezzlement Nevada

It 's baffling how USAA and all departments have gotten away with horrible service and avoided major issues, as well as closing accounts that we proved where identity theft, including credit card you put in collections when it was identity theft. How many times have we approached you and you given blanket responses " COMPANY FEELS ACTED IN BEST INTEREST '' that is not a resolution closing bank accounts, shoving credit cards in collections when we gave - police reports and then some in -/-/- and beyond. There are so many issues USAA not taken care of, lied, gave false information to some companies, in - - when all of the issues were stressed that were unresolved, USAA promised to take care of them, CEO - - called three times from - - to - - leaving same message USAA was gon na get to the issues, but then in -/-/- all was told to us was USAA - said that did not want to pay us anything at that time. Is that even legal? Every time we took time off work, our careers, to do all paperwork, get statements from witnesses, gather evidence, and for what? -/-/- when on


health, job, credit issues, issues we did not have before all this. DId USAA ever stop and think, if you took care of rental issue like you said in - -, maybe we would not ended up in a place where we had another incident. Or if USAA handled their banking and credit card issues we would not had to go to other companies for SECURED cards we never dealt with. We had a credit track record paying our bills, until identity theft major robbery, - and the like. There are over - incidents where USAA did not do its part and we ended up having to pay triple on triple. And why when we sent in depreciation receipts after waiting for over 14 months hear back from - -, did - - then all of a SUDDEN SAY " USAA OWES YOU NOTHING AT ALL. '' Why that day, why all of sudden 4 months USAA was working on issues nothing getting resolved, and all of a sudden USAA leaves a voice message. But then why in - - did USAA confirm with - and in - - with - USAA illustrated the AUTO CIRCLE program that we tried to get for over 8 months with NO CALLS BACK, and do you know the issues that were created when we had to go get another car to replace the one you were to provide from AUTO CIRCLE PROGRAM. The ramifications alone have caused severe issues. There is an attachment for consumerfinance.gov get a better idea of part of the situation. There are - departments in USAA that need to fix issues, each department needs address issues separately. Right now we are trying to resolve the credit card issue. If Usaa does not handle this issue, and we have to dispute it, we will provide the police reports you already have to consumerfinance.gov and from there the 15 hours a week and more we put into these issues for 4 and half years, we will look upon agencies and law to enforce proper just dues. Usaa does not have to care, like, its customers, it does not even have to care we were identity theft, but it does not mean USAA has the right to undermine us, take advantage of our situation, and knowing you were given police reports to identity issues and theft, turn around and cause a bigger ripple effect.There are laws in place for this, do you know the amount of financial damage caused by a situation you could have worked with us as we tried all this time to work with you, and off mannered maybe as of late, but after USAA lying, screaming, ignoring, and laughing at us, we found ourselves a little thwarted.