Wells Fargo & Company Consumer Loan Complaint

Installment loan Taking out the loan or lease

Wells Fargo & Company Consumer Loan department,

Installment loan Taking out the loan or lease Nebraska

I have a personal loan with Wells Fargo. We got behind on payments when I was unable to work due to - due to -. They refused to set up a payment plan. Every time I called to try to make a $300.00 payment they said that was n't enough. And refused any payment at all, letting the account get even further behind. I tried to make a payment at the beginning of - and they said it was n't enough. I told them I would call on - - and make a $610.00 payment. Before I had a chance to do so, without any notification they took $910.00 out of my checking account. According to them that was completely legal and they do n't need to even tell us first. I have been a wells fargo member since 1990 and feel completely taken advantage of.

Wells Fargo & Company customer in Nebraska
Jun 11, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyTaking out the loan or lease3.2%80.6%3.2%12.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTaking out the loan or lease0.6%6.7%1.1%0.3%2.4%5.5%81.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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