Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Credit decision / Underwriting New York

I need to ask for your help. I had been initially approved for a streamlined refinance through Citimortgage They are now refusing to refinance me because they say my payment was late, after -+ years of on time payments I got paid on Friday -/-/-, but it was - the seventh night. I could n't pay them until the holiday was over, on -/-/-, at night. I did, nut they said they got it -/-/16. I welcome any advice or assistance. Here is a copy of the email. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -


s ) : Decline-/-/2016 payment made -/-/2016-loan is no longer eligible for the Home Affordable Refinance Program If there is any additional information that has changed or should be considered, please let me know as soon as possible. If we do not receive the revised request by ** -/-/2016 ** the loan will be declined based on the original terms. Thank you. - - - ( - ) Citibank N.A . Sr Loan Officer - # - Phone - ext - Fax -