Checking account Account opening, closing, or management
PNC Bank N.A. Bank account or service department,
Checking account Account opening, closing, or management New York
Opened an account at PNC with $300.00 new account bonus if have minimum of $ - direct deposite and - online payment in the first 60 days. I have met well over the minimum requirements. Spoke to multiple reps in between and was advised that I was doing the right thing, everything is set up correctly and that the only thing I need to do is wait until after 60 days for the bonus to post. After 60 days have elapsed, I contacted customer service and inquired about the bonus. I was told that I 'll receive a response within - business days and customer service was not professional to follow up. I contacted customer service another - times and It was not until then that I was told the direct deposit went to another checking account and hence they refused to award me my bonus. PNC lacks integrity, it 's obvious that the employees mislead and misinform customers intentionally, or they 're truly incompetent. I feel cheated. I had all my earnings with this institution, but only to find that it 's dishonesty and sly. PNC is finding any way it can to deny honoring its words.
PNC Bank N.A. customer in New York
Jun 02, 2016
* Source: CFPB Complaint Database
PNC Bank N.A. response to complaint:
Closed with explanation
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