Specialized Loan Servicing LLC Mortgage Complaint

Specialized Loan Servicing LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

My original issue started in - -. I sent in a dispute for funds in the amount of $910.00. I rcvd a statement for - - with a total amount due of $2300.00 which was paid via - - on - -, -. The following month I received a Mortgage Statement reflecting the $2300.00 was a partial payment and my new balance was $4300.00. I did not feel I should pay this amount as the adjusted amount was not disclosed for the month of -. Keep Your Home California ( KYHC ) started making a payment on my behalf in - - in the amount of $ - to Specialized Loan Servicing ( SLS ) as I was not employed and was looking for work. In the mean time I started the MOD process with SLS as I no longer had a - income and was pulling from my IRA to make my payments. I am not of retirement age, however I was able to give myself a source of income from my IRA. The " income '' was not typical and SLS just gave myself and my daughter - - the run around with documents that need to be


I was told by a representative at SLS I was unable to. In -/-/- is when I started to see this balance become very large and kept questioning the amount owed. At one point my monthly statement reflected that I owed $ - which made absolutely no sense as my payment was $3300.00 and KYHC was making a payment of $3000.00. With doing basic math with the difference of $330.00 x - = $3900.00 and not $ - that the - - statement reflected. In - my representative - finally located the funds from KYHC. They were sitting in a separate area of my account and she originally said I owed $1500.00 and would be able to make a payment to bring my account current and the funds would be released to my account. Later in our conversation she said the funds need to be returned to KYHC. I was very confused with what she was saying and she could n't really explain everything to the common person. I have had my daughter - - involved as I do n't understand the lingo of the mortgage world. My daughter spoke with a manager to try to explain the confusion and how I had tried to make a payment before but was told I was not able to. This manager said there was nothing that could be done with no real explanation and instead of trying to make things right on my account, SLS claims they have sent back $12000.00 on -/-/- to KYHC. To this date, KYHC states they have not received these funds back from SLS. I have tried to get answers from the Executive Services Dept. of SLS since -/-/- keep getting the same answer from the Cash Dept. Not one person has reached out to KYHC to see if the funds were ever rcvd after I 've given a contact name and number and now they have asked that I put everything in writing. SLS has adversely affected me in so many ways. The company is showing that I am 7 months behind, where if they would have taken in the funds from the third party I would 've been only 2.5 months late. I am grateful for the modification I have rcvd and would like to continue with its terms but I do not agree with the principle balance as I was never credited the full amount the 3rd party has funded to my account. I now sit here with a $ - note from KYHC and had to claim this as income on my - however I was not given the proper credit as SLS kept $ -. At this time it seems the funds are lost and no one with any incite can direct me or assist in getting these funds credited to my account. I do not agree with the principle balance on my new MOD agreement