Benuck & Rainey, Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) Improper contact or sharing of info talked to a third party about my debt

Benuck & Rainey, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Improper contact or sharing of info Talked to a third party about my debt Massachusetts

I spoke with a representative at - because person by the name of - called my - year old mother and asked if I live there. My mother, who has -, said yes and he gave her his information to call him. He called -/-/- to tell my mother I had an outstanding debt of $110.00. When I got home one night at the beginning of the month she stated that she gave someone her credit card to pay this debt. I did not put two and two together till this morning. When I contacted them at - and requested - , a young lady answered the phone and when I explained the situation and she could not help me I asked for a supervisor. It was at this time I realized what was happening. This supervisor by the name of -, -??? I 'm sorry I ca n't remember ... maybe - or - ... she told me that she spoke with me, on - -, and I told her that she should call my mother, I apparently gave this debt collector my - year old mother 's name and she would pay the bill. It was then I realzed my mother gave them her credit card number to pay them - on - -. I never, ever spoke to this women and I believe they lied to her, scammed her and here we are today. I can pull my phone records to prove I never spoke to this supervisor. I can also tell you the young lady I spoke was - and the other rep was - and I know - knows the supervsors name. The reason the debt was never paid on -/-/2016 is because my mom must have transposed a number because the pmt did not got through. They sent me an email saying they had a problem with the card however I deleted it because I had no idea what they were referring to until this morning when I put it all together..NOW THAT 'S KARMA..just saying ...

Benuck & Rainey, Inc. customer in Massachusetts
May 26, 2016

* Source: CFPB Complaint Database

Benuck & Rainey, Inc. response to complaint:
Closed with explanation

Consumer disputes how Benuck & Rainey, Inc. handled their complaint

Created with Highcharts 4.2.3Benuck & Rainey, Inc.Complaint HistoryComplaints5/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Benuck & Rainey, Inc.Improper contact or sharing of info100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageImproper contact or sharing of info2.0%15.9%4.9%1.1%75.5%0.5%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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