Conventional fixed mortgage Loan servicing, payments, escrow account
AmeriHome Mortgage Company, LLC Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account California
AmeriHome Mortgage failed to pay my homeowners insurance policy from my impound account funds. Upon contacting them, they stated - had no record of me ever having an insurance policy. I contacted -, and found in their notes that AmeriHome has never transferred the payee on the policy from the last Loan Servicer. - has advised AmeriHome on 3 separate phone calls what they needed to do in order to get the policy information, yet AmeriHome failed to follow through and allowed the policy to lapse. AmeriHome also failed to notify me, I found out when - raised my Auto Insurance due to the cancellation of the HomeOwners Policy.
AmeriHome Mortgage Company, LLC customer in California
May 24, 2016
* Source: CFPB Complaint Database
AmeriHome Mortgage Company, LLC response to complaint:
Closed with explanation
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