OneMain Financial Holdings, LLC Consumer Loan department,
Installment loan Managing the loan or lease Texas
One Main Financial uses deceptive practices in the way it displays payment due information via their website. Their online " Account Summary '' and " Account Details '' page will show that there is zero due for the upcoming month, yet the online statement itself ( if you download it ) will show a payment due for the upcoming month. I have screenshots and downloads where their website clearly shows my next payment is due on - -, 2016. Yet my statement shows a loan payment due on - -. I have relied on their online information for the month of - which showed I had zero payment due. I believed I had paid in advance. Yet I started to receive calls from the company asking why I had not paid my - payment, and when I logged online to check, the online view had been updated to match my statement - after the fact. I though I had made a mistake, but this month when I view my online balance and my statement itself, I see evidence of their deceptive billing practices and I am attaching the screenshots I took as evidence. Sincerely, - -
OneMain Financial Holdings, LLC customer in Texas
May 22, 2016
* Source: CFPB Complaint Database
OneMain Financial Holdings, LLC response to complaint:
Closed with monetary relief
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