Navient Solutions, Inc. Debt Collection Complaint

Non-federal student loan False statements or representation indicated committed crime not paying

Navient Solutions, Inc. Debt collection department,

Non-federal student loan False statements or representation Indicated committed crime not paying Illinois

I was told by General Revenue that I committing a crime by not paying this debt, this debt is from coming out early from - University. This collection company said that I could be wage garnished/Bank levy/ or much worse. This company was not professional at all. I do not feel that it is right for a collection company to accuse and slam the consumer with how they are committing a crime. Everyone will one day go through hard times, but this company was rude and barely would let me talk to explain why the debt was in their office. I eventually paid it but I never heard nor got any documentation from them stating it was paid/closed. I requested it also but nothing at all.

Navient Solutions, Inc. customer in Illinois
May 20, 2016

* Source: CFPB Complaint Database

Navient Solutions, Inc. response to complaint:
Closed with explanation

Consumer disputes how Navient Solutions, Inc. handled their complaint

Created with Highcharts 4.2.3Navient Solutions, Inc.Complaint HistoryComplaints5/20168/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Navient Solutions, Inc.False statements or representation100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageFalse statements or representation3.9%77.5%2.6%13.4%0.6%2.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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