USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Privacy Massachusetts

I have - credit card accounts with USAA. - is a mastercard, ends with -. For some reason, USAA blocked me out of the online service for " identity '' reasons. This has been going on since -/-/-. I called and gave them every form of identity info ( social security number ) and the works.Then they required to fax them my military - paper ( - ) and my military ID card but after all that, they are demanding a " copy '' of my social security card which I refuse to give them, because I am a victim of identity theft through a financial institution, but still demand my SS card and deny me access to my account online as well as refuse to send me paper statements after my request in -/-/-. I attempted to close the account so I obtained a balance and paid it off within 48 hours. They acknowledge my payoff payment but refuse to allow me to close the account. There is something going on ( being charged ) after I cut up my card. I am not making any payments after the payoff but the credit report showed a $10.00 balance in -/-/-. I called in and disputed the charge and requested to close the account. Today, the balance is now $53.00. I made one last attempt on - -, spoke to - -. He said that his supervisor said " copy of my social security card is needed ''. I then informed him that I will file this complaint.