ERC Debt Collection Complaint

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed debt resulted from identity theft

ERC Debt collection department,

Other (i.e. phone, health club, etc.) Cont'd attempts collect debt not owed Debt resulted from identity theft Tennessee

On Friday, - -, -, I submitted an Identity theft report to -. This account was documented in the Identity Theft report that was provided to - on - -, -. The account in question was for a collection company called - - - for an - account. On - -, - - removed this account. On - -, -, - added a collection account from a collection company called Enhanced Recovery Company. Enhanced Recovery Company is attempting to collect the same debt that - - - was attempting to collect which was a fraudulent account documented in the FTC Identity Theft report, the police report. Enhanced Recovery Company has never sent me any notification of the debt for me to verify or dispute. I learned the collection through a credit monitoring service. I googled their contact information and called them on - -, -. They claimed to have mailed a collection letter to an address that I have not lived at since -. Enhanced Recovery Company also claims to have called me on several occasions but said Enhanced Recovery Company never left a message.

ERC customer in Tennessee
May 19, 2016

* Source: CFPB Complaint Database

ERC response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3ERCComplaint HistoryComplaints5/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3ERCCont'd attempts collect debt not owed40.8%0.5%58.6%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact ERC

https://pay.ercbpo.com/app/default.aspx
(800) 861-9730 
customercare@ercbpo.com
8014 Bayberry Rd 
Jacksonville FL 32256

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