USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Arbitration Illinois

My wife and I bought airplane tickets to - for a one week vacation. My wife was in a - and suffered a -. She underwent -. The doctor ordered a 5 day - -. In order to accommodate the doctor 's order I had our return flight plane tickets moved two days back - incurring a variety of fees and charges totaling - $600.00 per person, The mastercard website says " Provides reimbursement for non-refundable cancellation or change fees if you are required to cancel a trip, prior to departure and reimbursement for eligible travel on a common carrier in the event your trip is interrupted due to a covered reason and you have purchased your common carrier tickets with your eligible MasterCard card. '' It seems pretty obvious to me that we qualify for reimbuirsement from USAA/MasterCard. I contacted USAA with regard to making a claim and they referred me to file a claim with a company called -. Despite the fairly easy open and shut case I presented, - rejected my claim. In my humble opinion, - is a company in the business of not paying


telling you the letter you sent them arrived wet and they know you mailed it wet. Also, the - Fax line was often down and - made contradictory statements with regard to whether the documents I uploaded repeatedly and faxed repetedly were viewable. In the end, I am left with the impression - is in the business of not paying claims. Regardless of what - and USAA have agreed upon, it is my opinion that USAA promised to reimburse my airline fees and has not done so. I will upload documents that support my claim.