Citibank Mortgage Complaint

Citibank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

Home is scheduled for foreclosure sale on - -, -. My home burn in -/-/-, I had insurance that covered my home and paid it in full on -/-/-. I have been getting calls from CitiMortgage stating that I was delinquent on my payments. In - -, I began to make payments for a trial modification of $410.00 for four ( 4 ) months totaling $1600.00. After that I paid two ( 2 ) payment of $530.00 totaling $1000.00. The total paid during this time was $2700.00, my home was already paid in full. I was just unaware of this status. I received a letter form CitiMortgage 's attorneys informing me of a sale date on my home. I subsequently, contacted my local HUD Certified Housing Counseling Agency ( - - - - - , - ). As a part of the intake packet they requested that I bring all documents related to the home. I informed - - that I did not have them because the burn in the house fire in -/-/-. She recommended, that I go to the court house and request copies. I did as request and arrived for my appointment on -/-/- @ - pm.


-, - Support Specialist. We never go to speak with her because - - ( # - ) misrepresented the facts. 1 ) he told us she was gone for the day, which turned out not to be true because when he transferred us to make an appointment she was in the office and will to call us back at -. 2 ) When - - informed him that my home was paid in full, he seemed surprised. He asked for copies of our documentations. She asked if they could be emailed, he informed her that they do not have an email process to accept docs. However, I noticed an email address on one of the letters from - - to send electronic docs as I was completing this form. - - requested copies of my docs be faxed to her office, as of this day they have not arrived. - - asked that - - read the Cancellation of Security Deed to him and she did. - ) We scheduled an appointment with - - for - - CST ( - EST our time ) on -/-/-. I arrived at - EST to - - to finish paperwork from the previous meeting. At - EST ( - CST their time ) we still had not received a call from - -. - - and I placed a call to her office. We were informed that she called us and was unable to reach me. This could be possible because we verified the number on Monday before we ended the call. They stated that the last - number dialed were - instead -. I asked if - - was available to talk with me. Placed on hold and told she was gone for the day. I asked why she would call the wrong number when we verified numbers on Monday. Placed on hold again and this time told she would call me back at -. I got frustrated and told the lady I was tired the run around and that I was going to file a CFPB complaint against them. I want to know why are trying to steal my home when it is paid full. How can they foreclose on a paid home?