National Collection Systems, Inc. Debt Collection Complaint

National Collection Systems, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Used obscene/profane/abusive language Arizona

I have been trying to get - and the collections company-NAT'L CR MGT to remove this from my credit report for the past few months now. and no action has been taken. I originally agreed with - to start paying on my balance -/-/-. However, medical issues came up from -, so I called and informed a rep I would resume payments -/-/- and wanted to ensure it would not go to collections. And they told me that was fine, I could resume payments at that time. -/-/-, I contacted - to resume payments and was informed it went to a collections agency. I was extremely upset. I contacted the agency and also - to get this removed from my credit report and nothing has been done. - is trying to go off the email communication for the original payment agreement, but refuse to go by what I was told over the phone as well ... I have paid - a lot of money out of pocket, and have - small student loans with them that I pay ON TIME every month. it makes no sense I would purposely neglect this debt.


this to collections ... his response to me was : " Well then I will just tell them you are refusing to pay altogether. " .. I said No! I am not refusing to pay, I am trying to figure out what they told me they would not send it to collections and still did. and he responds stating the same thing : " I will just tell them you are refusing to pay. '' He was basically trying to slyly threaten me into paying. I asked to speak to a supervisor and informed I did not want him calling my phone ever again because he was trying to lie about my issue to -. I also complained to - but they have done nothing but say they can only go off of email record and not over the phone, which is not fair to me.