Rushmore Loan Management Services LLC Mortgage Complaint

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure Oklahoma

I received a call from the home retention coordinator for Rushmore Loan Management Co. on -/-/2016. She called to inform me that Rushmore had declined to accept the offer for a short sale on my property which is scheduled for foreclosure on -/-/2016. This was the second offer on the property that she declined. She said the - offer was too low and gave my realtor, the figure that the 'investors ' would accept. A - offer for the amount that she stated was acceptable was then submitted, and after reviewing the - offer, the home retention coordinator contacted me via phone to inform me that the offer was rejected and the company would proceed with the foreclosure ( which is scheduled in 9 days ). She then offered, for the second time a deed in lieu, which she advised me to accept. This was the second time she had offered me the option of a deed in lieu. The time the offer was made was on - - via a letter sent to my home which was delivered by -. The original offer for the deed in lieu included a $3500.00 relocation clause. At that time, I told her


speaking with the home retention coordinator about the original offer, the realtor went back to the buyer and informed them that the offer was not accepted and the buyer resubmitted an offer for the appraisal amount that - - requested. When the home retention coordinator phoned me today ( -/-/2016 ) to state that the second offer had been rejected, I asked her why and she said because " the investor just does n't want to accept the offer. '' She then offered me the option of the deed in lieu for the second time, but this time, the offer was reduced by $500.00. When I asked her why the original offer was reduced - especially after I made a good faith effort to sell the house, she said because I had run out of time and since the foreclosure was in 9 days, $500.00 dollars of the initial DIL offer had been taken off the table. This conversation upset me and I told her as much and she proceeded to speak to me in a patronizing and belittling tone and said that I could either accept the offer or the house would go into foreclosure and that she would not talk to me about the matter any further. I felt that the home retention coordinator was threatening me and bullying me into taking a deal that might not be in my best interest and treating me as though I had no recourse except to accept her unprofessional treatment and tone towards me.