Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Credit decision / Underwriting Illinois

I am submitting a complaint with Fay Servicing and - - - due to their malpractice. In - 2015 I was granted trial payments and an acceptance for SAM modification due to the - dollar settlement for principle forgiveness modification by -. During the time - transferred my account to Fay Servicing. Fay Servicing asked me to re apply and when I did I was granted a higher trial payment. I explained the situation to Fay Servicing and provided proof. Even with the proof that I submitted Fay Servicing they could n't find the approval. I have discus this numerous of times with Fay Servicing and they still refuse to approve it because it is something that only - could grant. It is unfair and unjustly what - has done and that is to transfer my file after it got approved. I have provided all documents needed. Thank you for your assistance.