PNC Bank N.A. Mortgage Complaint

PNC Bank N.A. Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure California

PNC Loan # - - & - - - - - - - -, - - CA - PNC has never allowed this homeowner to be reviewed for Home Retention Options. The homeowners started the short sale process with PNC -/-/- - FOUR YEARS AGO. Since the then PNC has inundated the homeowner with multiple requests for the same documents. PNC then allows only a short window of time to return the documents, after which they close out the file, and force the homeowner to start over with completely new and different forms. The homeowner has left voicemails for - - ' - her SPOC ( Single Point of Contact ) - at PNC multiple times. - has not once ever returned a phone call.


received. In fact, the borrower had to get an attorney involved just to get PNC to respond in any way whatsoever. In total, they have worked with a total of - real estate agents, - attorneys, and a professional short sale negotiation company. PNC refuses to respond in any way whatsoever - to anyone. PNC refuses to return phone calls. PNC refuses to provide documents such as a Payoff Demand to the homeowner - this is a violation of their servicing guidelines. PNC has never allowed this homeowner to be reviewed for Home Retention Options. .... And PNC does n't care.