PayPal Holdings Complaint

PayPal Holdings, Inc. Money transfers department,

International money transfer Other transaction issues Washington

I made a purchase through Paypal invoice for a tangible goods. According to the buyer agreement I signed with Paypal I am to be protected in the event the item is not received. I sent $600.00 to a person in another country and was to receive goods in exchange. The seller provided tracking information for the item being shipped which shows the item never made it to -, let alone delivered to my address. The seller also confirmed that the shipping courier ( - ) acknowledged that the item was lost. The seller paid for insurance to be covered in the case of loss or damage and has subsequently filed a claim with - for an ammount equal to the $600.00 purchase price. As a buyer through Paypal, who 's user agreement states I am protected in the case of non-receipt, I filed a dispute to get my money returned ( $600.00 ). After investigation the dispute was eventually closed in favor of the seller citing " proof of delivery '' was provided by the seller, therefore allowing the seller to keep the $600.00, and the insurance claim refund, all the while I am without the agreed upon goods -

not explained in the user agreement I had signed with paypal. It boldly states " Protection for Buyers- Types of Problems Covered. PayPal Purchase Protection ( also known as PayPal Buyer Protection ) helps you if you encounter either of these problems : You did not receive the item you paid for with PayPal - " Item Not Received '' ( INR ) ''. Why they decided to side with the seller is beyond me and goes against the agreed upon signed user agreement, which includes quoted buyer protection. Now, I am without $600.00, without the purchased goods, without any recourse to reclaim lost funds and the seller keeps the $600.00 and collects $600.00 from the - insurance claim. The trust I placed with paypal has been abused and has cost me to loose a subsequent amount of money that should have been protected per our agreement. Currently the dispute is in the appeal process but I was assured that the decision will not change and I will not be reimbursed for the lost $600.00.