Citibank Credit Card Complaint

Citibank Credit card department,

Cash advance New York

My wife - - was denied a cash advance in - ( she had pre notified Citibank of her travel to - ). Their excuse was that she had not used cash advances before. She was standing in front of a teller with full id in - when denied. She had not used a cash advance before because it was a 7 month old credit card account with Citibank. Complaint filed with NY attorney general follows. - - - - - - -, NY - - -, 2016 - - New York Attorney General The - -, NY - Dear Attorney General, Thank you for your good work during your term.


Thank you in advance for challenging Citibank 's policy of denying cash advances ( $230.00 ) where a client has provided advance notice of their travel ( - ). Very Truly Your - - Cc : Citibank General Counsel- - - After talking with Citibank fraud department and requesting a supervisor ( wo n't be available for 48 hours ). I sent the following to Citibank by their customer message system. - My wife - notified you that she was traveling in -. You have this on record. After her Citibank debit card was eaten ( was not returned ) by a bank in - this past weekend for unknown reasons She went to the their branch to get a cash advance on her Citibank Master Card before she bordered a plane to the - ( no wifi, no electricity ). UNFORTUNATELY CITIBANK BLOCKED A CASH ADVANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! For $200.00 and she notified you she was there!!!!!!!!!!!!!!!!!!!!!!!!!!!! She now is in the - without cash ( or debit card ) and no trust in CITIBANK!!!!!!!!!!!!!!!!!!!!! What are you going to do about it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - your Quants for programing that stupid logic!!!!!!!!!!!!!!!!!!!!! Never had this problem dealing with -. Will start pursuing other option since your people are worthless Internationally. You are liable if she is injured or marooned in any form because she does n't have cash!!!! WHAT ARE YOU GOING TO DO TO CORRECT THIS!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!